Formula Zero - Privacy Policy

Last updated: September 1, 2026

Formula Zero (“Formula Zero,” “we,” “our” or “us”) respects your privacy. This Privacy Policy explains what personal information we collect, why we use it, when we share it and the choices available to you.

This policy applies when you visit our website, place an order, contact us, interact with our social-media pages or use another service that links to this policy.

1. Information We Collect

Depending on how you interact with Formula Zero, we may collect:

  • Contact information: Your name, email address, telephone number, billing address and delivery address.

  • Order information: Products purchased, order value, payment status, delivery details, returns and customer-support history.

  • Payment information: Payments are processed by authorised payment providers. We generally do not directly store complete card or banking details.

  • Information you provide: Messages, forms, reviews, survey responses, enquiries and other information you voluntarily submit.

  • Technical information: IP address, browser type, device type, operating system, device identifiers and approximate location derived from your IP address.

  • Website activity: Pages viewed, links clicked, products viewed, items added to a cart, purchases, referral source and time spent on the website.

  • Advertising information: Information about whether you viewed, clicked or interacted with one of our advertisements.

  • Social-media information: Information made available to us when you interact with our social-media accounts or connect through a supported social-media service.

We do not intentionally request sensitive personal information unless it is necessary for a specific and lawful purpose.

2. How We Collect Information

We may collect information:

  • Directly from you when you place an order, submit a form or contact us.

  • Automatically through cookies, pixels, web beacons and similar technologies.

  • From service providers involved in payments, order fulfilment, delivery, analytics or advertising.

  • From social-media platforms when you interact with Formula Zero or grant access through a platform feature.

3. How We Use Your Information

We may use personal information to:

  • Process, deliver and manage your orders.

  • Send order confirmations, shipping updates and service messages.

  • Respond to questions, returns, complaints or support requests.

  • Operate and improve our website and customer experience.

  • Maintain shopping-cart and website preferences.

  • Detect fraud, protect our systems and prevent misuse.

  • Maintain business, tax and transaction records.

  • Comply with applicable legal obligations.

  • Measure website and advertising performance.

  • Show relevant advertising to adult audiences, where permitted.

  • Send marketing communications when you have chosen to receive them.

We will not use personal information for a purpose that is materially different from the purpose described at the time of collection without providing appropriate notice or obtaining consent where required.

4. Advertising and Meta Pixel

We may use the Meta Pixel, formerly known as the Facebook Pixel, and similar advertising technologies.

Depending on our configuration and your cookie choices, these technologies may collect or receive information about actions taken on our website, such as:

  • Visiting a webpage.

  • Viewing a product.

  • Adding a product to the cart.

  • Beginning checkout.

  • Completing a purchase.

  • Interacting with a Formula Zero advertisement.

This information may include device and browser information, IP address, website activity and transaction-event information. Meta may use information received through its business tools in accordance with its own terms and privacy policy.

We use this information to:

  • Measure advertising performance.

  • Understand whether an advertisement resulted in a website visit or purchase.

  • Limit or improve the relevance of advertisements.

  • Build advertising audiences where permitted by applicable law and platform rules.

Formula Zero advertising is intended for adults purchasing products for babies or children. We do not knowingly use personal information to conduct behavioural advertising directed at children.

You can manage how Meta uses information for advertising through your Facebook or Instagram advertising preferences.

5. Cookies and Similar Technologies

We use cookies and similar technologies for different purposes:

  • Essential cookies: Help operate functions such as checkout, account access, security and shopping-cart storage.

  • Preference cookies: Remember choices such as language or website settings.

  • Analytics cookies: Help us understand website traffic and performance.

  • Advertising cookies: Help measure campaigns and show relevant advertising on third-party platforms.

Where required by applicable law, we will request your choice before placing non-essential analytics or advertising cookies.

You can manage available cookie choices through our cookie-preference tool or your browser settings. You may also delete cookies already stored on your device.

Blocking essential cookies may prevent certain website features, including checkout or shopping-cart functions, from working correctly.

6. How We Share Information

We may share relevant information with service providers that help us operate our business, including:

  • Shopify and website-hosting providers.

  • Payment processors.

  • Warehousing, fulfilment and delivery partners.

  • Customer-support and communication providers.

  • Analytics and security providers.

  • Advertising platforms such as Meta and Google.

  • Professional advisers, auditors or insurers where necessary.

  • Government authorities or other parties when disclosure is required by law.

We provide service providers only with information reasonably required for their role. Their handling of personal information may also be governed by their own terms and privacy policies.

We may also disclose information in connection with a merger, acquisition, financing, reorganisation or transfer of all or part of our business, subject to applicable legal requirements.

7. Sale of Personal Information

We do not sell personal information in exchange for money.

We may share limited website activity or advertising information with platforms such as Meta and Google to measure campaigns and provide interest-based advertising. You can manage advertising-cookie preferences through the controls described in this policy.

8. International Data Processing

Some service providers may process or store information outside India. When this occurs, information may be subject to the laws of the country where it is processed.

We take reasonable steps to work with providers that maintain appropriate privacy and security protections, subject to applicable law.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete the purpose for which it was collected.

  • Fulfil and support orders.

  • Maintain legally required tax or transaction records.

  • Resolve disputes or enforce agreements.

  • Prevent fraud and protect our services.

  • Meet other applicable legal obligations.

When information is no longer required, we may delete, anonymise or securely dispose of it.

10. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, misuse or disclosure.

However, no website, transmission method or storage system can guarantee complete security.

11. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Ask what personal information we process about you.

  • Request correction or updating of inaccurate information.

  • Request deletion of eligible personal information.

  • Withdraw consent where processing is based on consent.

  • Unsubscribe from promotional communications.

  • Raise a question or grievance about our handling of your information.

Withdrawing consent will not affect processing that lawfully occurred before the withdrawal. We may retain certain information where required for order fulfilment, fraud prevention, legal compliance or the establishment or defence of legal claims.

We may need to verify your identity before completing a privacy request.

12. Data-Deletion Requests

To request deletion of eligible personal information, email:

Email: support@getformulazero.in
Subject: Data Deletion Request

Include the email address or telephone number connected to your order or interaction so that we can identify the relevant records.

We will review and respond to verified requests within the period required by applicable law. Some information may be retained where continued retention is legally required or otherwise permitted.

13. Children’s Privacy

Formula Zero sells products intended for use by parents and caregivers, but our website and purchasing services are intended for adults.

We do not knowingly collect personal information directly from children or direct behavioural advertising to children. If you believe a child has submitted personal information to us without appropriate parental involvement, contact us at support@getformulazero.in.

14. Third-Party Websites and Services

Our website may contain links to social-media platforms, payment providers or other third-party services.

We do not control the privacy practices of these third parties. We recommend reviewing their privacy policies before providing information through their services.

15. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the message or by contacting us.

You may still receive necessary communications related to existing orders, payments, deliveries, returns, security or customer-support requests.

16. Changes to This Policy

We may update this Privacy Policy when our practices, technologies or legal obligations change.

The revised policy will be posted on this page with an updated “Last updated” date. Where required, we will provide additional notice or request renewed consent.

17. Contact and Privacy Grievances

For questions, requests or complaints concerning this Privacy Policy or our handling of personal information, contact:

Brand: Formula Zero
Email: support@getformulazero.in

We will review privacy-related requests and respond within a reasonable period or within the period required by applicable law.