Formula Zero — Shipping & Delivery Policy

Last Updated: September 2026

Shipping and Delivery Policy

Formula Zero makes personal-care products for babies. This policy explains how we process, ship and support orders placed through our website.

Policy Highlights

  • Order Processing: Orders are generally prepared for dispatch within 24–48 working hours.

  • Free Shipping: Shipping is free on eligible orders with a final value of ₹499 or more.

  • Secure Packaging: Products are carefully packed to help protect them during transit.

1. Order Processing

We check and pack each order before handing it over to our delivery partner.

  • Processing Time: Orders are generally prepared for dispatch within 24–48 working hours after they are successfully placed.

  • Orders Placed Before 12:00 PM: Orders placed before 12:00 PM may be processed and handed over to our delivery partner on the same working day. Same-day dispatch is not guaranteed and may depend on order volume and courier availability.

  • Working Days: We process orders from Monday to Saturday, excluding public holidays. Orders placed on Sundays or public holidays will be processed on the next working day.

2. Shipping Charges

Any applicable shipping charge will be displayed at checkout before you complete your purchase.

  • Orders Below ₹499: A flat shipping charge of ₹50 applies.

  • Orders of ₹499 or More: Shipping is free to serviceable pin codes within India.

The free-shipping eligibility is calculated using the final order value after applicable discounts.

3. Estimated Delivery Time

Estimated delivery time begins after your order has been dispatched. Delivery time may vary depending on your location and courier availability.

  • Major Cities: Approximately 2–4 working days.

  • Other Cities and Towns: Approximately 4–6 working days.

  • Northeast India and Jammu & Kashmir: Approximately 6–8 working days.

These timelines are estimates and not guaranteed delivery dates. Weather conditions, public holidays, courier disruptions, address-related issues or limited service in remote locations may cause delays.

4. Order Tracking

Once your order has been dispatched, we will send the available tracking details to the email address or mobile number provided during checkout.

Tracking information may take some time to update after the parcel has been handed over to the delivery partner.

5. Damaged or Missing Packages

If your order arrives damaged or appears to be missing in transit, please contact us so we can review the issue.

  • Damaged Products: Keep the product and its original packaging. Take clear photographs or a short video showing the damage and email them, along with your Order ID, to support@getformulazero.in within 24 hours of delivery. After verification, we will arrange a replacement at no additional cost.

  • Missing Packages: If your tracking information has not updated for an extended period or the delivery partner confirms that the parcel is missing, contact us at support@getformulazero.in. We will coordinate with the delivery partner and update you on the resolution.

  • Delivery Attempts: Our delivery partner may make up to three delivery attempts, depending on its service policy. If delivery cannot be completed because the recipient is unavailable, the address is incorrect or the customer cannot be contacted, the parcel may be returned to us.

6. Shipping Availability

Formula Zero currently ships only to serviceable pin codes within India. International shipping is not currently available.

Service availability will be confirmed using the delivery address entered at checkout.

7. Customer Support

For questions about shipping, tracking or delivery, contact our customer-support team:

We aim to respond to support requests within 24 working hours.