Last Updated: August 2026

Welcome to the Formula Zero FAQ page. Here you can learn more about our products, formulations, ingredients, directions and customer support.

Frequently Asked Questions

About Formula Zero

What is Formula Zero?

Formula Zero creates baby-care products designed for gentle, everyday cleansing.

We select each ingredient for a specific purpose within the complete formulation.

Why is the brand called Formula Zero?

“Zero” represents our formulation approach: beginning with the product’s intended purpose and avoiding additions that are not required for that purpose.

It does not mean “chemical-free,” “preservative-free” or “zero chemicals.”

Where are Formula Zero products made?

Formula Zero products are manufactured in India.

Manufacturing and product information can be found on the individual product label.

What is Formula Zero’s formulation approach?

Our approach focuses on:

• Gentle everyday cleansing

• Purposefully selected ingredients

• Clearly defined formulations

• Transparent ingredient information

We provide ingredient and product information to help parents make an informed choice.

Product Use

Are Formula Zero products intended for babies?

Yes. Formula Zero products are cosmetic cleansing products created for baby- and child-care routines.

Always check the individual product label for age guidance, directions and product-specific precautions.

Can Formula Zero products be used every day?

Our cleansing products are formulated for regular use as part of a baby-care routine.

The frequency of use may vary depending on the product, routine and individual preference. Follow the directions provided on the product label.

What should parents consider before choosing a new baby-care product?

Our products are developed with gentle cleansing in mind. However, individual experiences with cosmetic products can vary.

Review the ingredient list and product directions before use. If a child has a known allergy or an ongoing skin-related concern, seek guidance from a qualified healthcare professional before introducing a new product.

Should a new product be patch tested?

Parents who prefer to patch test may apply a small amount of the product to a limited area and observe the area before regular use.

Follow the directions and precautions provided on the product label.

Ingredients and Formulation

Are Formula Zero products chemical-free?

No. We do not describe our products as chemical-free.

Water, glycerin and other cosmetic ingredients are chemicals in the scientific sense.

Our focus is on the purpose of each ingredient and the design of the complete formulation.

Are Formula Zero products preservative-free?

No. Water-based cosmetic products require an appropriate preservation system to help maintain product quality and limit microbial growth during normal use.

Any preservatives used are included in the product’s ingredient list.

Why are preservatives used?

Preservatives help maintain the quality and stability of a cosmetic product throughout its intended shelf life when the product is stored and used as directed.

Each preservative performs a defined function within the formulation.

Do Formula Zero products contain fragrance?

Some Formula Zero products contain fragrance.

When fragrance is included, it is declared in the product’s ingredient list.

Why is fragrance included in some products?

Fragrance may be included to provide the product with its intended scent.

The presence of fragrance should be considered as part of the complete formulation. Parents can review the ingredient list before choosing a product.

Where can I find the ingredient list?

The ingredient list is provided on the product packaging and the relevant product page.

Review this information before purchasing or using a product.

What does “pH balanced” mean?

pH indicates how acidic or alkaline a formulation is.

A pH-balanced product is formulated within a defined pH range selected for its intended cosmetic use.

Any product-specific pH claim should be read together with the information provided on the product page and packaging.

What is a syndet cleansing bar?

“Syndet” is a shortened term for “synthetic detergent.”

A syndet bar uses synthetic cleansing agents instead of a traditional soap base. This allows the formulation to be developed within a pH range selected for gentle cleansing.

Choosing a Product

Which Formula Zero product should I choose?

For hair cleansing: Gentle Baby Shampoo

For body cleansing: Baby Body Wash or Gentle Baby Cleansing Bar

Review the individual product pages and choose the format that best suits the intended routine.

Do I need both the Baby Body Wash and Gentle Baby Cleansing Bar?

No. Both products are intended for body cleansing.

Choose the format that is most convenient for your family’s routine.

Can older children use Formula Zero products?

Refer to the age guidance and directions provided on each product label.

Where the label permits, Formula Zero products may continue to be used as children grow if the product remains suitable for their routine.

Where can I learn about each product?

Every Formula Zero product page provides information about its ingredients, intended benefits, directions, precautions and other product-specific details.

Orders and Delivery

Where can I buy Formula Zero products?

Formula Zero products are available through our official website.

Is Cash on Delivery available?

Cash on Delivery is available for eligible orders and serviceable pin codes.

Availability will be displayed during checkout.

Is free shipping available?

Free shipping is available when the final order value meets the minimum amount displayed on our website.

Any applicable shipping charge will be shown at checkout before payment.

How can I track an order?

Tracking information will be sent to the contact details provided during checkout after the order has been dispatched.

Tracking updates may take some time to appear after the parcel is handed over to the delivery partner.

What should I do if an order arrives damaged or incorrect?

Keep the product and its original packaging.

Contact Formula Zero customer support with the Order ID and clear photographs or a short video showing the package and products received.

Our team will review the request and provide the applicable next steps in accordance with our current shipping and returns policies.

What is Formula Zero’s return policy?

Please review our current Returns, Cancellations and Refunds Policy for eligibility requirements, reporting periods, refund timelines and other conditions.

Product Support

What should I do if I am unsure which product to choose?

Contact us through the support or WhatsApp option available on our website.

Tell us which type of product you are considering, and our team can explain the available options and product information.

Our support team can provide product information but cannot diagnose a condition or replace advice from a qualified healthcare professional.

Have a question before purchasing?

Contact us if you need help understanding a product, ingredient list or direction for use.

• Email: support@getformulazero.in

• Support Hours: Monday to Saturday, 10:00 AM–6:00 PM IST, excluding public holidays

• Response Time: We aim to respond within 24 working hours.