Formula Zero — Returns, Cancellations and Refunds Policy

Last Updated: August 2026

Returns, Cancellations and Refunds Policy

Formula Zero is a baby personal-care brand. This policy explains our cancellation, return, refund and customer-support process.

Policy Quick View

  • Return Window: Eligible products may be returned within 30 days of delivery.

  • Order Cancellation: Orders may be cancelled free of charge before they are dispatched.

  • Refund Timeline: Approved refunds are processed to the original payment method within 5–7 business days.

1. Cancellation Policy

We process orders promptly so they can be dispatched on time. You may cancel your order according to the following conditions:

  • Before Dispatch: You may cancel your order free of charge before it has been dispatched. To request a cancellation, use your account dashboard or contact us at support@getformulazero.in. If the order was prepaid, a full refund will be processed to the original payment method.

  • After Dispatch: An order cannot be cancelled once it has been dispatched and handed over to our delivery partner. If you no longer wish to receive the order, you may refuse it at the time of delivery. For prepaid orders, the refund will be processed after the parcel is returned to our facility. Actual shipping or handling charges may be deducted from the refund, where applicable.

2. Return Eligibility

For hygiene and product-quality reasons, personal-care products are eligible for return only under the conditions listed below.

We accept eligible return requests made within 30 days of delivery if:

  • The product was damaged or leaked during delivery.

  • You received a product or variant different from the one shown in your order confirmation.

  • You changed your mind and the product remains unopened, unused and in its original packaging with the seal intact.

Non-Returnable Products

We cannot accept products that have been opened, unsealed, used or partially used, unless the product has a confirmed manufacturing defect.

3. Damaged, Leaking or Defective Products

If your order arrives damaged, leaking or defective:

  1. Keep the product and its original outer packaging.

  2. Take clear photographs or a short video showing the problem.

  3. Email the photographs or video, along with your Order ID, to support@getformulazero.in within 24 hours of delivery.

After reviewing your request, we will offer either a replacement of the same product at no additional cost or a full refund, based on your preference and product availability.

4. Return Pickup and Shipping

  • If you received a damaged, defective or incorrect product, Formula Zero will arrange a free return pickup whenever pickup service is available at your location.

  • If return pickup is unavailable, our support team will provide return-shipping instructions.

  • For an eligible change-of-mind return, you may be required to send the unopened product to our return address or pay the actual return-shipping charges.

5. Refund Process and Timeline

Returned products will be inspected after they reach our facility. For unopened products, we will verify that the product is unused and that its original seal is intact.

  • Refund Approval: We will email you after the returned product has been inspected and inform you whether the refund has been approved.

  • Prepaid Orders: Approved refunds will be processed to the original payment method, including credit card, debit card, NetBanking, UPI or wallet, within 5–7 business days. Your bank or payment provider may require additional time to reflect the amount in your account.

  • Cash on Delivery Orders: For eligible COD refunds, we will ask you to provide a valid UPI ID or bank account details. The refund will be processed by UPI or bank transfer within 7 business days after approval.

6. Customer Support

For questions about cancellations, returns, replacements or refunds, contact our customer-support team:

Submitting a return request does not automatically guarantee approval. Returns and refunds are subject to the eligibility conditions stated in this policy.